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Service

We are here to help. If you have any questions please contact us at support@reigningchamp.com

PAYMENT METHOD

 

SHOPPING

To make a purchase on www.reigningchamp.com, browse a category under the ‘shop’ header and click to add items to your shopping cart. You can view your shopping cart at any time by clicking on the shopping cart link found at the top right hand corner of your screen. Once in the shopping cart, you will have the ability to update items and quantities before checkout.

Prior to checkout you will be required to set up your www.reigningchamp.com account. Here, you will be able to update personal information such as contact information, billing and shipping address. You will also be able to track your current orders and the status of any approved returns. Once your account is set up you will be able to log in prior to future purchases on www.reigningchamp.com.

 

ITEM AVAILABILITY

www.reigningchamp.com ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order.

 

PAYMENT METHODS

Paypal
Visa
Mastercard

 

REQUESTS FOR ADDITIONAL INFORMATION

Some orders may require additional information as requested by our customer service team; this may include government issued photo id, and credit card verification. This is to protect your personal information and security while addressing risk assessment with online purchasing. To avoid providing this information, we suggest purchasing with Paypal where additional security screening is already in-place.

 

SALES TAX AND DUTY

Canada

Purchases made in British Columbia are subject to a 5% GST and 7% PST tax rate.
Purchases made in Ontario are subject to a 13% HST tax rate.
Purchases made in Newfoundland are subject to a 13% HST tax rate.
Purchases made in Nova Scotia are subject to a 15% HST tax rate.
Purchases made in New Brunswick are subject to a 13% HST tax rate.
All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.

International

International orders are subject to duty and/or taxes levied by the importing country. By purchasing on www.reigningchamp.com you understand that you are responsible for all such charges. Should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less full shipping costs.

 

TRACKING YOUR ORDER

Before every purchase an account must be set up with www.reigningchamp.com. Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number. You may also log in to your account, where the tracking number for your purchase will be posted.

 

HOW TO REGISTER YOUR ACCOUNT

When making a purchase on www.reigningchamp.com, you will be required to sign up for an account with your email address and password that you create. You can also choose to create an account at any time, by clicking on the ‘my account’ link found on the top right hand corner of your screen.

In your account, you will be able to track an order and view the item(s) that you have purchased. On your account, you can also update your profile, password, and account details (billing and shipping information) at any time.

 

FORGOTTEN PASSWORD

If you have forgotten your password, click the “forgot password” link on the login page of your account, and an email will be sent to you with instructions on how to reset your password.